FAQ

Frequently Asked Questions & Answers

Fan Audio Messages

Every PodInbox user gets a customizable PodInbox Show Page for their podcast.

Your fans can visit your PodInbox Show Page to leave you audio messages and fan donations from any web browser. 

Yes! We make it super easy to download your audio messages from your admin dashboard. The audio file is an MP3 format, 128k bitrate, 44,100 Hz.

Definitely download your fan audio clips to add to your episodes! This will add a whole new dimension to your show and increase fan excitement!

Yes! You can easily reply to fan messages via text or audio.

To reward your fans and increase listener loyalty...we definitely recommend leaving your fans an audio reply!

Yes! We send you email notifications when your fans engage with you on your show page.

We also give you in-app notifications so you don't miss any fan activity!

Yes! You totally own your fans contact list!

When your fans engage with you on PodInbox, we capture that contact and create a list for you in your dashboard. 

This lead capture system is a great way for podcasters to build an email list of their most engaged fans!

Yup, we have several options for our embeddable widget: inline widget, popup widget, and floating button widget.

All our widgets lets you capture audio on your own website!

But, your PodInbox show page is where your fans will be able to engage with you in a much more rich and interactive way!

If you have 1 podcast, we recommend our Pro Plan.

If you have more than 1 podcast, we recommend our Business Plan, which currently supports up to 3 shows. 

If you're a network and need more shows under 1 login account, please contact us, at hello@podinbox.com, and let's chat about your needs!

We're glad you asked!  We are constantly adding  more features to make PodInbox a  powerful,  easy-to-use audience engagement tool for Podcasters...and we appreciate your feedback to help make that happen!

Check out our roadmap to see if the feature you're thinking of is in the works:

If your feature isn't on our roadmap, feel free to make a feature request here:

Fan Donations

When fans visit your PodInbox show page, they can easily support your podcast with simple credit card payment.

They can make one of your suggested payments, or customize their payment of any amount!

To start accepting fan donations on your show page, just go to your PodInbox dashboard, create & connect a free Stripe account, and toggle monetization on!

Stripe is our 3rd party payment processing partner.

Stripe is the industry standard payment processor that allows you to accept fan credit card payments on your PodInbox page. It handles all the credit card storing, payment processing, refund management, and connecting to your personal bank account for payouts.

PodInbox collects 0% fees with our Pro and Business plans, and a small 5% transaction fee with our Free Hobby plan.

Stripe does collect some payment processing fees for handling credit card transactions. This transaction fee is an industry standard norm for credit card processing. This Stripe fee is typically 2.9% + 30¢ per transaction. 

Yup. Often, we see that most fans want to give a 1-time donations to their favorite podcasters. 

We'll also be rolling out a recurring donation feature soon, which will let fans automate their donations on a monthly basis.

 

We have it set to automatically payout your available balance on Stripe on a daily basis. 

Since Stripe is your official payment processor, we abide by their rules on when payments will be available in your payout balance, which sometimes depends on your location and Stripe account status. 

 

Well first, we think podcasters can use both! No need to pick just one fan monetization platform.

In our opinion, a good place to ask fans for support is where you're already engaging with them!

While Patreon focuses on monthly recurring subscriptions for fans, we think a lot of fans want to make 1-time donations. With PodInbox, we created a pretty fun and simple monetization system based on 1-time donations! 

We've designed PodInbox to be much more focused and fan engagement and gamification than any other fan monetization platform available!

Our motto is, let's make fan monetization more fun and rewarding for both podcasters and their fans.  

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